Terms & Conditions

Welcome to Nutshell ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of the Nutshell mobile application and related services (collectively, the "Service"), operated by Nutshell Limited, a company registered in England and Wales.

Company Details:

• Company Name: Nutshell PTD Limited
• Company Number: 16766042
• Registered Address: 167 - 169 Great Portland Street, 5th Floor, London, England, W1W 5PF
• Contact Email: hello@getnutshell.app

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

By creating an account, downloading, installing, or using the Nutshell app, you confirm that:

• You have read, understood, and agree to these Terms
• You are at least 13 years old, or have parental/guardian consent if under 18
• You have the legal capacity to enter into these Terms
• All information you provide is accurate and complete

Nutshell provides an educational mobile application that offers:

• Summarised educational content across various subjects
• Interactive learning activities and exercises
• Progress tracking and assessment tools
• Personalised learning recommendations
• Access to educational resources and materials

The Service is designed to supplement, not replace, traditional educational methods.

Account Creation

• You must create an account to access certain features
• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate, current, and complete information during registration
• You are responsible for all activities that occur under your account

Account Security

• You must immediately notify us of any unauthorised use of your account
• We are not liable for any loss or damage arising from your failure to protect your account
• You may not share your account with others or allow others to use your account

Account Termination

• You may terminate your account at any time through the app settings
• We may suspend or terminate your account if you violate these Terms
• Upon termination, your access to the Service will cease immediately

You agree to:

• Use the Service only for lawful educational purposes
• Respect the intellectual property rights of Nutshell and third parties
• Not interfere with or disrupt the Service or servers
• Not attempt to gain unauthorised access to any part of the Service
• Not use the Service to transmit harmful, offensive, or illegal content
• Not reverse engineer, decompile, or disassemble the app
• Not create derivative works based on the Service

You agree not to:

• Share your account credentials with others
• Use the Service for commercial purposes without permission
• Upload or transmit viruses, malware, or other harmful code
• Harass, abuse, or harm other users
• Impersonate others or provide false information
• Violate any applicable laws or regulations

Our Content

• All content, features, and functionality of the Service are owned by Nutshell or our licensors
• This includes text, graphics, logos, images, software, and educational materials
• You are granted a limited, non-exclusive, non-transferable licence to use the Service
• You may not reproduce, distribute, modify, or create derivative works without permission

User-Generated Content

• You retain ownership of any content you submit to the Service
• You grant us a licence to use, modify, and display your content as necessary for the Service
• You represent that you have the right to submit such content
• We may remove any content that violates these Terms

Third-Party Content

• The Service may include content from third parties
• Third-party content is subject to separate terms and conditions
• We do not endorse or guarantee the accuracy of third-party content

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. Key points include:

• We collect information necessary to provide and improve the Service
• We implement appropriate security measures to protect your data
• We comply with UK data protection laws, including the Data Protection Act 2018 and UK GDPR
• You have rights regarding your personal data, including access, correction, and deletion
• We do not sell your personal information to third parties

For full details, please review our Privacy Policy.

Subscription Plans

• The Service may offer free and paid subscription plans
• Subscription fees are charged in advance on a recurring basis
• Prices are subject to change with reasonable notice
• All fees are non-refundable except as required by law

Payment Processing

• Payments are processed through third-party payment providers
• You authorise us to charge your chosen payment method
• You must provide accurate payment information
• Failed payments may result in service suspension

Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• You will continue to have access until the end of the paid period
• No refunds are provided for partial billing periods

Content Accuracy

• We strive to provide accurate and up-to-date educational content
• Content is for educational purposes only and should not be considered professional advice
• We do not guarantee the completeness or accuracy of all educational materials
• Users should verify information through additional sources

No Educational Guarantee

• The Service is designed to support learning but does not guarantee educational outcomes
• Success depends on individual effort, engagement, and other factors
• We do not warrant that the Service will meet your specific educational needs
• Results may vary between users

Third-Party Educational Content

• Some content may be provided by third-party educational providers
• We are not responsible for the accuracy or quality of third-party content
• Third-party content is subject to separate terms and conditions

To the fullest extent permitted by law:

• We provide the Service "as is" without warranties of any kind
• We disclaim all warranties, express or implied, including merchantability and fitness for purpose
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability is limited to the amount paid by you in the 12 months preceding the claim
• We are not liable for service interruptions, data loss, or third-party actions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK law

Service Availability

• We aim to provide continuous service but do not guarantee uninterrupted access
• The Service may be unavailable due to maintenance, updates, or technical issues
• We are not liable for any inconvenience caused by service interruptions

Modifications to Service

• We may modify, update, or discontinue features of the Service
• We will provide reasonable notice of significant changes
• Continued use of the Service constitutes acceptance of modifications
• We may add new features or services under these Terms

System Requirements

• The Service requires compatible devices and operating systems
• You are responsible for ensuring your device meets system requirements
• We may update system requirements with reasonable notice

Termination by You

• You may terminate your account and stop using the Service at any time
• Termination does not entitle you to a refund of any fees paid

Termination by Us

We may terminate or suspend your access immediately if you:

• Violate these Terms or our policies
• Engage in illegal or harmful activities
• Fail to pay applicable fees
• Pose a security risk to the Service or other users

Effects of Termination

• Your access to the Service will cease immediately
• We may delete your account and associated data
• Provisions of these Terms that should survive termination will remain in effect

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.

Initial Resolution

• We encourage you to contact us first to resolve any disputes
• Many issues can be resolved through our customer support team
• We will work in good faith to address your concerns

Formal Disputes

• If informal resolution fails, disputes will be resolved through UK courts
• You may also be entitled to alternative dispute resolution procedures
• Small claims may be pursued in the appropriate small claims court

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Nutshell regarding the Service.

Amendment

• We may update these Terms from time to time
• Material changes will be communicated through the app or by email
• Continued use of the Service after changes constitutes acceptance
• The current version will always be available in the app

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

• You may not assign these Terms or your account without our written consent
• We may assign these Terms or our rights and obligations under these Terms
• These Terms bind and benefit our respective successors and assigns

Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

If you have any questions about these Terms, please contact us at hello@getnutshell.app

For technical support, please use the in-app support feature or contact our support team during business hours.